**Job Summary** Driving & Monitoring Queue for ticket closure all end user issues. Cognizant IT procured Laptops & Desktops Allocation/De-allocation based on Request allcoation and Deallocation and On-boarding portals. Cognizant provided Mobile Phones & SIM Cards - Allocation/De-allocation/Hardware Issues Call logging. Work on End point compliance (parameters AD/AV/MBAM/Avecto/SCCM/DLP) as per Cognizant IT baseline Technical support for Cognizant imaged Desktops/Laptops and work on issues related to Hard **Responsibilities** Driving & Monitoring Queue for ticket closure all end user issues. Cognizant IT procured Laptops & Desktops Allocation/De-allocation based on Request allcoation and Deallocation and On-boarding portals. Cognizant provided Mobile Phones & SIM Cards - Allocation/De-allocation/Hardware Issues Call logging. Work on End point compliance (parameters AD/AV/MBAM/Avecto/SCCM/DLP) as per Cognizant IT baseline Technical support for Cognizant imaged Desktops/Laptops and work on issues related to Hardware/Operating system. Intune Support on Mobile Devices Location Video Conference-End User support & regular VC Check list IT Assets & Accessories Allocations and updating in Service Now AMDB Stock verification and updating in AMDB using PAV. Inventory Update - Asset Status in Allocation/De-allocation and addressing all Query from HAM team. Clearance approvals for assets returned. IT Assets hardware call logging for warranty laptops in stock. Imaging Laptops with Cognizant SCCM OSD -Standard Operating Environment MAC Laptops -Installation -OS Upgrade to Latest Version & JAMF enrollment. Verifying Check list on the Endpoint Compliance (AV Filevalut AD MDM Profile) VIP EUCS End User Support. Delivery & shipment on all Cognizant procured IT Assets Hands and feet support for all the maintenance activity with T&E Approval based on the Service tower requirements. Coordinating with ROW Compliance team for Desktop & Laptop Compliance Escalation Tracking and own until closure. Participation in CIMA/outages and provide location support. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.