Job description / Role Job Type
Full Time Job Location
UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

SO Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job description

As a lobby hostess at SO Ras Al Khaimah, part of the All-Inclusive Collection, you will be the welcoming face of the hotel, ensuring every guest feels valued and attended to from the moment they enter the property. You will provide personalized assistance, maintain the lobby's visual appeal, and support the Guest Relations team in delivering a playful, stylish, and memorable SO brand experience.

Key responsibilities: Greet guests warmly upon arrival, creating a positive first impression of the hotel. Provide information on hotel facilities, services, promotions, and local attractions. Assist guests with inquiries, reservations, and special requests, escalating to the Guest Relations team or Front Office when necessary. Maintain the lobby area, seating arrangements, and public spaces in a clean, organized, and visually appealing condition. Coordinate with front office, concierge, and bell staff to ensure smooth guest arrivals, departures, and transitions. Monitor guest satisfaction in the lobby area and respond to any concerns promptly and professionally. Support Guest Relations in managing VIP arrivals, departures, and special occasions. Handle guest communication, including welcome messages or pre-arrival requests. Promote hotel services, offers, and experiences to enhance the guest experience and hotel revenue. Ensure compliance with health, safety, and hygiene standards in the lobby and public areas. Uphold professional appearance, grooming standards, and the playful, stylish identity of the SO brand. Assist with training or mentoring new lobby or guest-facing staff when required. Qualifications Previous experience in guest services, concierge, or hostess roles, preferably in luxury hotels or resorts. Excellent interpersonal, communication, and customer service skills. Ability to anticipate guest needs and provide personalized assistance. Professional appearance, confident demeanor, and alignment with the SO brand identity. Strong organizational and multitasking abilities. Fluency in English; additional languages are advantageous. Ability to work flexible hours, including weekends and holidays, as required. Friendly, approachable, and poised personality suitable for high-end guest interactions. Additional information

What awaits you...

The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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