JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Become the welcoming face of Microsoft at our Puerto Rico location! We're seeking an energetic Lobby Host with a passion for technology to create exceptional first impressions for all visitors to our Guaynabo office.

The lobby host is responsible for the delivery of the Microsoft Customer Experience to all Microsoft visitors, the role is energetic and must transmit passion for technology ensuring exceptional customer interaction, leaving guests with a positive, professional and lasting impression.

Location: On-Site. City View Plaza. Suite 107. Guaynabo, Puerto Rico.Schedule: Monday to Friday. 8:00 am – 5:00 pm

Responsibilities

Customer Service

Maintain professional and polite demeanor at all times (in-person and via telephone)Adhere to dress code guidelinesMake eye contact when interacting with visitorsGreet, register, and badge visitorsRespond to inquiries about directions, local services, amenities, and building locations

Administrative Tasks

Enter visitor information into registration management system as approvedCollect emergency contact information when applicableNotify Microsoft staff of their visitors while maintaining confidentialityArrange transportation services as requestedProvide guest wireless access informationAnswer and direct phone calls/switchboard inquiriesEnter and update service requests in work order system

Facility Management

Ensure lobby and reception areas maintain professional appearanceMonitor and ensure meeting rooms are clean, tidy, and functionalCoordinate with cleaning providers for post-event cleanupMaintain Standard Operating Procedure (SOP) manualsAssist with lobby maintenance issuesProvide access to maintenance providers following EHS proceduresMonitor and report technology issues to IT and Site FM

Security & Safety

Monitor access to secured areasContact security immediately for breaches or problemsInitiate emergency procedures according to response plans

Support Services

Manage incoming deliveries and courier servicesSupport event coordination with business/IFM teamsBrief concierge daily on events and special requirementsComplete required reports (room usage, call volume, visitor data)

Job Qualifications:

2+ years of experience in client facing roles such as host, receptionist, workplace experience, ambassador, or related.Strong customer service orientation.Friendly and patient demeanor.Empathetic approach to customers with technical problems.Willingness to go the extra mile.Basic to intermediate English proficiency.

Location:

On-site –Guaynabo, PR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.