OVERVIEW/BASIC FUNCTION:
Acknowledges, welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' requests and information.
RESPONSIBILITIES:
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
· Ensure that standards are maintained at a superior level on a daily basis.
· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times.
· Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
· Maintain knowledge of:
a. Scheduled daily activities.
b. Daily arrivals/departures.
c. Features and services provided by the hotel.
d. Hours of operation for each outlet.
· Assist guests and visitors into and out of their vehicles.
· Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
· Communicate parking procedures to guests/visitors.
· Assist guests with loading/unloading luggage into and out of their vehicles.
· Provide legible claim tickets to guests for their luggage.
· Assure safety and security of all guest luggage.
· Open hotel doors for guests/visitors.
· Provide guests with directions to Front Desk check-in area.
· Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.
· Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
· Ensure all guests are attended and being approached in the lobby.
· Ensure all guests are accompanied to desired location within the hotel.
· Answer department telephone using correct greeting and telephone etiquette.
· Remain in assigned postposition, maintaining correct stance.
· All other duties as required.