**Additional Information** **Job Number** 26002872 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549 VIEW ON MAP **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Be empowered.** + **Begin:** Personalised onboarding program & staff accommodation subject to availability to support your start + **Belong:** A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another + **Become** : Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels + **Be connected:** Numerous employee events and team-building activities to strengthen our “Team Spirit” + **Be honored:** Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide + **Be well:** Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement **Be you.** In the dual-brand hotel "Sheraton & Marriott Frankfurt Airport Hotel", two premium brands combine to form one employer! Have you already found your passion with all its facets? Then start with us as a **Lobby Ambassador (m/f/d).** Two brands – endless possibilities! Your key responsibilities include: + You **will welcome, accompany and look after our guests in the lobby** and ensure that everything runs smoothly + You are the **first point of contact for questions and concerns** of our guests + You will **process guest requests** such as **reservations, spa or cleaning services or special requests** + You **coordinate with other departments** (housekeeping, technology, security, etc.) to efficiently implement guest requests + You **will assist with check-ins, check-outs, room changes** and the Elite Arrival Experience + You **operate the POS system** , take orders and serve food and drinks in the lobby + You will **deliver packages, laundry, or other items directly to guest rooms** + You will help guests use technical devices such as printers, PCs or Wi-Fi + You **document and resolve guest complaints professionally and empathetically** + You **pay attention to a well-groomed appearance of the lobby** and ensure a welcoming atmosphere **Be able.** + _You are a passionate host_ **_and keep a cool head even in stressful situations_** + _Ideally, you have_ **_some experience in guest service_** _– career changers with a service mentality are also welcome_ + _You_ **_are fluent in German and English_** _– any other language is a plus_ + _You are flexible, team-oriented and_ **_enjoy putting a smile on guests' faces_** + _You are_ **_confident in using_** _digital tools and have a good technical understanding_ + _You_ **_enjoy working in a team_** _, take on responsibility and contribute your own ideas_ **Be connected.** We look forward to getting to know you! Once we receive your application, we’ll get back to you promptly. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law._ \#LI-AR2 When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.