Job Title

Lobby Ambassador

Job Description Summary

Job Description

Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at handConsistently offers professional, friendly and welcoming interactionsAnswers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when requiredGreets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all timesManages visitor badges and maintains appropriate visitor recordsIs actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publicationMaintains guest registration logs via electronic guest management systemSchedules, organizes and assists with event and meeting room reservationsReviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitorsAssists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of actionEnsures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.Provides travel assistance, calling cabs, communicating arrival, etc.Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilitiesUnderstands and adheres to all safety and security protocolsReviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaisonCoordinates necessary corrective actions by property management personnel, AV techs, or third party vendorsServes as a liaison between client and building vendorsAssists in the coordination of events/catering/ad hoc requests

 

 

 

INCO: “Cushman & Wakefield”