Job Title

Lobby Ambassador

Job Description Summary

The Receptionist plays a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests and vendors who walk through the door or call the location. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.
Greets and directs all visitors with enthusiasm, professionalism and courtesy. Provides very positive and professional first impression to visitors. Announces visitors to appropriate party promptly and politely. Directs guests and clients to the waiting area and provides snack or beverage experience when possible and appropriate. Establishes a strong rapport with clients, vendors and contractors. Adheres to company policies and procedures, following all safety and security protocols. This individual is expected to help maintain appropriate records for visitor logs, manages guest visitors and their needs, including providing local directions and dining suggestions. This individual keeps reception area, reception desk and all related areas neat and orderly and manages vendor work on site in conjunction with the landlord, property manager.

Job Description

Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at handConsistently offers professional, friendly and welcoming interactionsAnswers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when requiredGreets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all timesManages visitor badges and maintains appropriate visitor recordsIs actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publicationMaintains guest registration logs via electronic guest management systemSchedules, organizes and assists with event and meeting room reservationsReviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitorsAssists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of actionEnsures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.Provides travel assistance, calling cabs, communicating arrival, etc.Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilitiesUnderstands and adheres to all safety and security protocolsReviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaisonCoordinates necessary corrective actions by property management personnel, AV techs, or third party vendorsServes as a liaison between client and building vendorsAssists in the coordination of events/catering/ad hoc requests

Qualifications & Requirements

Minimum of 2 years of reception, hospitality, and/or vendor coordination experience2 years of experience in face-to-face interaction with customers preferredA pleasant phone voice and excellent verbal and written communication skills a mustOrganization and attention to detail requiredMust be able to work in a fast paced, high volume environmentProven computer experience essential including proficiency in Outlook, Word and Excel requiredIdeal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population

 

 

 

INCO: “Cushman & Wakefield”