Job description / Role Job Type
Full Time Job Location
UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Established in 2000 in Turkey, Rixos pioneers the 'All Inclusive, All Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job description

We are seeking a welcoming and dynamic Lobby Ambassador to join our team at Rixos Al Mairid, Ras Al Khaimah, United Arab Emirates. As the first point of contact for our guests, you will play a vital role in creating a seamless and memorable arrival experience while upholding the highest standards of hospitality.

Responsibilities include:

Greet and welcome all guests with warmth, professionalism, and punctuality Provide personalized assistance regarding hotel facilities, services, and local attractions Anticipate guest needs and proactively offer solutions to enhance their stay Apply up-selling techniques to promote hotel services and maximize guest experience Collaborate with Guest Relations Supervisors, Managers, and other departments to ensure smooth guest service Monitor and maintain a clean, organized, and inviting lobby environment Handle guest requests and complaints efficiently, ensuring satisfaction and timely resolution Support VIP arrivals and special events by delivering a seamless guest experience Stay updated on hotel promotions, policies, and brand standards to assist guests accurately About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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