Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art of Well Being and the Fairmont Falcons Kids' Club.

Job description Consistently offer professional, friendly and engaging service. Greet all guests as they enter and exit the hotel while ensuring service standards are followed. Serve welcome drinks to guests upon their arrival as per the service standards. Engage in conversation with first-time visitors, showing them the lobby and offering directions as required. Assist guests regarding hotel facilities and promotions in an informative and helpful way. Use a positive and clear speaking voice, address the guest by name if you know it. Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel's layout, activities taking place and local attractions. Follow "lost and found" policy. Follow department policies, procedures and service standards. Engage with guests to encourage positive feedback on social media. Drive and champion all loyalty programs. Perform registration process by obtaining data from guests and by observing the established guidelines. Review all group resumes, VIP reports, daily business reports. Support the concierge or royal service agent as required. Be familiar with hotel services and promotions and promote them. Take and deliver accurate and timely guest messages. Respond to queries positively. Other duties as assigned. Qualifications Previous guest service experience required. Second language required according to the majority of our guest profile; third language is a plus. Outgoing personality. Able to engage with guests to encourage positive feedback on social media. Must possess a professional presentation. Must possess outstanding guest service skills and sophisticated verbal communication skills. Strong interpersonal and problem-solving abilities. Highly responsible and reliable. Ability to work well under pressure in a fast-paced environment. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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