Mercedes-Benz of Boerne is part of Group 1 Automotive, a leader in automotive retail and service. We are looking for talented and motivated individuals to join our team and to help our growing service business, and drive customer loyalty by providing an exceptional customer experience to each and every guest. Our Loaner Car Agent should be passionate about customer service and enjoy interacting with people throughout the working day.
Benefits
Health, Dental, Vision, Life and Disability Insurance401(k) with company matchPaid Time-offEmployee stock purchase planEmployee vehicle purchase program
Responsibilities
Greeting customers in a timely and friendly mannerGaining superior product knowledge to effectively help customers with service maintenance requirements and warranty informationCoordinate with valet to have loaner vehicles cleaned inside and out prior to loaning to customersMake sure loaner vehicles are filled to at least 1/2 or fuel tank before loaning them out.Ensure loaner vehicles are checked in properly for damage and fuel usage. This must be performed prior to customer leaving the service center.Draft loaner agreementsPerform audits of assetsResponsible for ensuring proper documentation requirements are met for all loaner contracts.Ensure loaners are lined up and ready for the early appointments in the morning.Escort customers to the vehicle, perform a walk around, cover preexisting damage, and fuel levels.Customer pickup & drop off of vehiclesMust be alert of traffic flow in service lots.Must follow all company safety policies and procedures and immediately report any and all accidents to a manager.Other duties may be assigned by management.Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications
High School diploma or equivalentStrong desire to provide an exceptional customer experienceAbility to achieve targeted goalsAbility to thrive in a fast-paced environment with demonstrated communication and interpersonal skillsValid in-state driver’s license and must maintain an acceptable, safe driving record
Group 1 is a Fortune 250 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity Employer.
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive. Application FAQs
Software Powered by iCIMS
www.icims.com