**Summary of the Position:** The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans. **Primary Functions of the Position:** + Ensure that the core loan system matches the executed legal documents, whether via input or review + Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports + Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues + Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans + Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables **Education and Experience Requirements:** + High School Diploma or equivalent; post-secondary degree preferred + 2-4 years of experience, including previous bank operations or financial services experience + Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus **Essential Skills and Abilities:** + Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loan system matches the loan documents + Strong attention to detail + Ability to communicate effectively in person, through email, and over the phone + Proficiency in basic math skills and general knowledge of office software is required + Ability to work in a fast-paced, high-intensity work environment + Job may require additional hours of work during peak periods to meet service levels