Loan Servicing Operations Representative Jacksonville, Florida **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Jacksonville/Loan-Servicing-Operations-Representative\_25031145) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for supporting the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history and responding to customers, investors or other 3rd party inquiries. Job expectations include handling complex levels of transactions with limited supervision to complete daily tasks and duties. **Responsibilities:** + Supports the servicing of loans, including foreclosure, securities lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial risk exposure + Process complex loan transactions with accuracy and timeliness in accordance with established procedures. + Processes routine transactions and documents loan history and activity + Analyzes requests and determines an appropriate course of action in accordance with established guidelines and regulations for customer, investor, or other third-party inquiries + Researches and prepares loan documentation with limited supervision **Skills:** + Attention to Detail + Fiscal Responsibility + Oral Communications + Written Communications + Decision Making + Drives Engagement + Emotional Intelligence + Executive Presence + Problem Solving + Innovative Thinking + Negotiation + Research + Risk Management + Strategic Thinking **Required Skills:** "Must" have these skills to be minimally qualified. + Will require good working knowledge of applications used to complete task. + Proficient in Microsoft Office + Customer-centric focus. + Strong organizational and time management skills to perform multiple tasks within limited time frames. + Perform research and balance monetary transactions. + Excellent analytic and problem-solving skills. + Exhibit professional demeanor in all situations. + Strong team player. + Ability to adapt quickly to change without negative impact to performance and/or productivity. . + Ability to work independently with minimal supervision and overtime as needed. **Desired skills:** + General Knowledge of Vehicle Products/Servicing + Basic understanding of simple interest loans. + Basic accounting skills. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.