**In the Role** + Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service + Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals + Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs + Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations + Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems + Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude + Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options **Requirements:** + High School Diploma or GED **Preferred:** + Sales, Collections or Customer Service experience + Bilingual - Spanish **Location:** On site The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday. OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.