In the Role

Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient serviceExceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goalsDevelop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needsManage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulationsEngage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systemsExhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitudeClearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements:   

High School Diploma or GED     

Preferred:

Sales, Collections or Customer Service experience   Bilingual - Spanish   

Location: On site   

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.