**Responsibilities** + Provide subject matter expertise to business-driven initiatives, internal partners, leadership or projects related to operations as necessary + Ensure procedures are adequate to ensure compliance with applicable regulatory, audit and risk management requirements & policies + Responsible for management of risk and quality related to accurate reconciliation of all items at all times + Managing the day to day responsibilities of a team of 6 to 7 employees + Setting clear expectations and consistently providing information, resources, feedback, coaching and recognition that helps employees improve their performance + Developing necessary process improvements, communications and effective working relationships that establish accountability and positively impact Lending Reconciliations and business partners + Developing reports to be used by senior management + Be responsible for project management updates for all Lending work streams within the program + Success will be measured on the reduction of breaks, audit points, Operational Risk Events **Qualifications and Education** + Ability to recommends systems and procedural enhancements and assists in the development, testing, and implementation of solutions + A relevant degree is preferable though not essential for this post. Typical degrees are in _Accounting, Finance, Business, Economics, Management, Business/Management_ + Knowledge of industry developments and trends as well as account reconciliation processes + Related reconciliation platform experience such as SmartStream TLM + Knowledge of Loan IQ will be an advantage + The jobholder will need to be flexible and able to deal with the ongoing changing needs of the Business in a positive way + Proficient in Microsoft Outlook and Office Suite including using Excel + Posses a collaborative, cohesive and participative management style + 5 - 7 years in Investment Operations, performing reconciliation, data management and performance **We offer:** + Competitive salary connected with annual salary review and discretionary annual performance bonus + Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme) + Hybrid model of work – 3 days from modern offices and from home + Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with + Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed) + Unlimited development opportunities within Citi global network \#LI-KG1 ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Loan Documentation and Processing ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.