(Description) A globally recognized Fortune 5 eCommerce company is currently hiring for an exceptionally talented, bright, and driven DIsability Leave Services (DLS) Case Manager. The DLS team provides best-in-class professional services program to deliver leave of absence, disability, and accommodation services to internal employees, applicants, job seekers, and candidates globally. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. The DLS Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. (Details) Pay: $23/hr. (Max pay, no room for negotiation) Start Date: January 5th, 2026 or January 19th, 2026 Location: Fully Remote Shift: Monday - Friday Standard Morning Shift (7 AM, 8 AM, or 9 AM Start Time) Contract Duration: 6 Months To Start (Potential to extend based on business need and individual performance/attendance) (Responsibilities) + Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees. + Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans as defined by the company. + Leverage duration guidelines, best practice tools, and company resources to support oversight of a leave event as appropriate. + Critically assess and adjust the case management plan to an employee’s changing needs. + Address and respond to sensitive situations. + Troubleshoot issues and seek to remove barriers before, during, or after a leave event. + Respond to employee-impacting issues that may arise during the leave event and ensure the right communication occurs. + Identify and solve problems that may arise, sometimes with limited information. + Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace. + Educate managers and business partners on employee concerns and needs prior to being off or returning back to work. + Communicate regular updates to employees and stakeholders both verbally and in writing. + Ensure compliance with standard work, federal/state regulations, and company policy. + Maintain system records to ensure accurate and timely information/documentation. + Consult, coordinate, and partner with the third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate. (Qualification Requirements) + 2+ years of related experience in a leave of absence and/or disability claim management role, or 5+ years of related experience in lieu of a Bachelor's Degree. + Human Resources experience or case management experience in the leave and disability field. + Experience with case management systems, reviewing cases for eligibility, determining the appropriate benefits that apply to a specific situation, and/or establishing/executing a case management plan. + Proficient with the Microsoft Suite and able to adapt to new systems quickly. + (Bonus) Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA. + (Bonus) Bachelor's Degree. + (Bonus) SPHR, PHR, or CPDM certifications, or equivalent. + (Bonus) Experience working for a large, multi-state employer. (Disqualifications) + No emphasis on relevant work experience meeting the Qualification Requirements above. + Job hoppiness (changing jobs every year or less). + No case management and leave of absence/disability experience. + Unable to provide valid references from former employer (requirement for the offer to have verified and completed references). (Employee Value Proposition) + Amazing opportunity to join one of the largest recognized global corporations. + Ability to be part of a large project that will make a direct impact on internal employees regarding their health, well-being, and benefits. + Flexible start time (7 AM, 8 AM, or 9 AM) working in your own time zone. Job Type & Location This is a Contract position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 30, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.