Litigation Account Specialist will be responsible for servicing clients on past due accounts and perform preliminary research on unidentified payments. They use independent judgment to make surface decisions and resolve some situations.  The chosen candidate will learn and perform one or more of the following functions:

In the Role

Maintaining compliance with FDCPA and state regulations

Place accounts that were referred for litigation with an active attorney firm

Monitor litigation cases and follow up with OneMain attorneys

Take inbound calls from customers and third parties regarding the statue of an active or inactive litigation account.

Maintain account documentation and follow up as necessary

Provide outstanding customer service to customers, 3rd parties, and OneMain employees

Provide analysis on unidentified payments, misapplied payments, as well as system rejects and process payments

Process vendor invoices while staying within 30 day compliance

Process paid / settled accounts and complete balance research

Complete manual or request judgment satisfactions on settled / paid accounts and follow up with courts / attorney firms

Analyze customer and branch needs / requests and make determinations as to the best method of resolving those issues

Communication with OneMain personnel (branch, headquarters, central servicing), and vendors

Process incoming and returned physical mail

Process electronic mail (email, fax, etc.)

Requirements

High School Diploma or GED

Strong phone and communication skills

Consumer, Personal lending background would be a plus

Proficiency in basic Microsoft Office applications (Excel, Word and Power Point)

1 year experience in bookkeeping, customer service, cashiering, collections preferred

Ability to work well under pressure and meet goals in a fast-paces environment

Quick thinker with creative research skills

Ability to maintain confidentiality with sensitive information

Location: Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

Health and wellbeing options for team members and their dependents

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Continuing education

Bonus eligible

Paid time off

Paid volunteer time 

And more