Position Summary

As a LifeSpa Assistant Manager, the main responsibility is to provide outstanding leadership and exceptional customer interactions. You are the primary support for managing guest experiences and the LifeSpa coordinator team. You will work in partnership, with the Spa Manager, to lead by example and manage  the team of LifeSpa Coordinators in delivering extraordinary guest experiences.  You will drive success utilizing superior leadership and customer service skills at the front desk.

Job Duties and Responsibilities

Greets guests in a timely and friendly fashion and ensures guests are comfortable throughout their LifeSpa experienceAnswers incoming calls, places outbound calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for servicesHires and trains all coordinators to ensure they are fully certified on exemplary customer service, true guest management initiatives, and opening/closing proceduresAssists Spa Manager with Cost of Goods: Inventory cycle counts, Ordering products, and Receiving in goodsSets individual goals and holds coordinator team accountable to hitting benchmarks on current programs and initiativesManages the hourly coordinator payroll ​

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Position Requirements

High School Diploma or GED1 to 2 years of prior work experienceMust work an average of 36 hours per weekAbility to stand for prolonged periods of timeAbility to perform minor lifting​

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​ Preferred Requirements

1 to 2 years of Salon experience1 to 2 years of experience as a LifeSpa coordinator preferred1 to 2 years of leadership, customer service/receptionist experience in the salon and spa or retail industry

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Benefits

All team members receive the following benefits while working for Life Time:

A fully subsidized membership

Discounts on Life Time products and services

401(k) retirement savings plan with company discretionary match (21 years of age and older)

Training and professional development

Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

Medical, dental, vision, and prescription drug coverage 

Short term and long term disability insurance

Life insurance

Pre-tax flexible spending and dependent care plans

Parental leave and adoption assistance

Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.