**In This Role, Your Responsibilities Will Be:** + Ensure all work is carried out with **Safety as a priority** , proactively identifying and reporting potential issues. + Execute **planned service activities** , customer engagements, and field service documentation with professionalism and timeliness. + Respond to **technical and commercial enquiries** , prepare quotations/proposals, and schedule field jobs. + Provide field support within NSW as well as across the broader **ANZ region** . + Act as a **trusted advisor** to Sales, Marketing, and customers regarding Measurement Solutions technologies. + Conduct or assist with **training, sales calls, site walks, audits, and roadshows** . + Develop and maintain strong **technical expertise** , particularly in measurement and instrumentation technologies. + Assess and support the resolution of **warranty claims** . + Support the development of **technical notes, tools, and documentation** to grow Emerson’s Lifecycle Services business. + Maintain strong relationships with key customers and work to **expand service scope** . + Assist Sales & Marketing in developing products, systems, and lifecycle service offerings. + Undertake or escalate **technical investigations** as required. + Provide excellent service to **build customer confidence** . + Offer technical advice on Measurement Solutions portfolio queries. + Perform administrative tasks including training participation, updating technical knowledge, and **timely reporting** in CRM and other systems (e.g., Clarity, FSMA, VelocityEHS, Service Cloud). **Who You Are:** You thrive in environments that demand technical expertise, customer focus, and proactive problem-solving. You are an energetic and resourceful professional who enjoys working collaboratively across teams and adapting to varied customer needs. You communicate effectively, build strong relationships, and deliver high-quality work even under challenging conditions. You are resilient, adaptable, and always eager to take on new challenges with enthusiasm. **For This Role, You Will Need:** + Tertiary engineering or technical qualification in instrumentation, process, or automation (highly regarded; relevant experience considered). + Restricted Electrical Work Licence (preferred but not essential). + Quantifiable experience in **field service** or technical roles with a strong customer service standard. + Strong **fault‑finding and diagnostic skills** in instrumentation technologies (Pressure, Temperature, Level, Coriolis, Ultrasonic, Magnetic, Vortex, Differential Pressure, Flow, Liquid & Gas Analysis). + Experience with technical maintenance in **process automation instrumentation** ; experience with GCs, Gas Analysis, Fiscal Metering, QMI advantageous. + Strong interpersonal, verbal, and written communication skills. + Commercial awareness and understanding of business drivers. + Ability to promote the value of service and service contracts. + Strong motivation, accountability, and ownership of outcomes. + Excellent **time management** and prioritisation skills. **Our Culture & Commitment to You:** At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know great ideas come from great teams. Our commitment to ongoing career development and building an inclusive culture means you will have the support to thrive. Whether through mentorship, training, or leadership pathways, we invest in your success so you can make a lasting impact. We recognise the importance of employee wellbeing and provide competitive benefits including medical plans, Employee Assistance Program, employee resource groups, and more. Our flexible leave policies include paid parental leave for all parents, vacation, and holiday leave. **Requisition ID** : 26002387 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.