Position Summary

The Membership Concierge III Life Time Work delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time Work to prospective members, assist with the buying experience and directly contribute to the achievement of Life Time Work acquisition and retention goals. This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. This team member executes and attends events in Life Time Work, with the intention of building community connection and promoting healthy way of life programming. This team member is responsible for day-to-day operations of the space, including member onboarding, service desk management, limited technology support and supplies management.

Job Duties/Responsibilities

Builds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentation

Serves members at member service desks, setting an energetic, helpful and friendly tone

Performs daily walkthroughs to ensure that all areas are “like new”, clean and organized

Hosts member events on a regular basis focused on living a healthy way of life in work, and to cultivate community and connection between members

Demonstrates personal sales success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreach

Tracks business financials for the Life Time Work location including P&L

Facilitates cross-training with Club Member Concierge team.

Builds awareness and support for retention through effective communication and reporting of all social and business activities

Collects and responds to feedback and concerns gathered from team members and members

Delivers new member onboarding

Position Requirements

High School Diploma or GED

3 to 5 years of sales and customer service experience

Demonstrated proficiency with Microsoft Office Suite

Excellent communication, and time management skills

​ Preferred Requirements

Experience with Microsoft Dynamics CRM

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.