**Responsibilities** Under moderate supervision, and following policies, procedures and guidelines for a particular library site or unit, the Library Associate II coordinates and provides routine and complex/specialized library services and information in public services and/or technical services settings. Assists patrons with the use of increasingly sophisticated library resources, including various technology applications, electronic resources, computers, and office equipment; triages requests for materials, information, and other services; and refers complex questions to appropriate supervisor or other staff. Develops improvements in workflow. Collaborates with other library staff. May train, organize and/or monitor the work of other associates, students, or volunteers, with supervisory input. Works independently when scheduled for evenings/weekends, depending on library site. May be responsible for a library facility, including opening/closing tasks, and emergency or security-related situations, with supervisory input. ****Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.** **Qualifications** Associate degree or 60 undergraduate credits. Three years of work experience in a library, archives, museum, or customer service environment. Note: Experience, in lieu of education, may be considered if the combination of undergraduate education and experience working in a library, archives, museum, or customer service environment is equivalent to five years. Knowledge of library systems and electronic applications. Excellent customer service and oral/written communication skills. Competency in problem-solving, prioritizing requests and policy interpretation. Demonstrated desire to take on additionally progressive responsibilities. Experience working in a health care setting. Experience participating in workplace teams. Familiarity with medical terminology. **Exemption Status** Nonexempt **Compensation Detail** $20.57- $28.62 / hour **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** 8:00 a.m. to 4:30 p.m. Monday - Friday **Weekend Schedule** N/A **International Assignment** No **Recruiter** Pam Sivly **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.