**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Role Summary** Responsible for the end-to-end operation and maintenance of global Windows File Services infrastructure, including DFS-R, NAS systems, and associated storage solutions. This role ensures compliance with ITIL standards, delivers proactive monitoring, and supports lifecycle management, migrations, and reorganizations. The engineer provides advanced troubleshooting, automation, and continuous service improvement to maintain high availability and performance. **Key Roles & Responsibilities** • Resolve all incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation. • Perform proactive health checks, capacity planning, and maintenance to ensure service availability. • Provide second-level support for complex incidents and root cause analysis. • Execute approved changes with documented risk assessments and mitigation plans; ensure proper change approvals. • Lead or assist in engineering tasks, design improvements, and problem isolation for Windows File Services or NAS infrastructure. • Manage migrations, reorganizations, and lifecycle upgrades for Windows File Services and NAS systems. • Establish and maintain monitoring for all components (PRTG, SCOM, Nagios). • Collaborate with cross-functional teams (AD, Security, Network, Application Ops) and communicate effectively with stakeholders. • Contribute to continuous service improvement initiatives, including automation of repetitive tasks (PowerShell, scripting). • Ensure compliance with security and governance standards and maintain audit-ready documentation. • Participate in disaster recovery tests, backup validation, and security hardening activities. • Support eDiscovery and audit requests by preparing and delivering data according to defined guidelines. **Knowledge Skills & Attributes** Technical Expertise: o Windows Server (2019/2022), DFS-R, ACLs, GPOs, VSS. o NAS administration and CIFS/SMB protocols. o Vormetric encryption for high-security shares (minimum three or external training/certification for basic service (L2 skill – implementation/troubleshooting based on “blueprints”) o PowerShell scripting and automation for operational efficiency. **Process & Compliance:** o Strong ITIL knowledge (Incident, Problem, Change, CSI). **Soft Skills:** o Analytical thinking for complex problem-solving. o Ability to communicate technical concepts to non-technical stakeholders. o Strong documentation and reporting skills. o Ability to prioritize tasks and manage multiple activities under pressure. **Academic Qualifications & Certifications** + Bachelor’s degree in IT or related field (or equivalent experience) **Certifications** o ITIL v4 Foundation (plus) o Microsoft Certified: Windows Server Hybrid Administrator Associate (big plus) **Required Experience** • Advanced experience in large-scale enterprise environments managing Windows File Services and NAS. • Proven track record in IT infrastructure operations and service delivery. • Hands-on experience with ITSM tools (ServiceNow) and monitoring platforms (PRTG, SCOM). • Experience in migrations, reorganizations, and lifecycle management of storage systems. • Familiarity with scripting and automation for operational tasks. **Technical Expertise** o Windows Server (2019/2022), DFS-R, ACLs, GPOs, VSS. o NAS administration and CIFS/SMB protocols. o Vormetric encryption for high-security shares (minimum three or external training/certification for basic service (L2 skill – implementation/troubleshooting based on “blueprints”) o PowerShell scripting and automation for operational efficiency. **Workplace type** **:** **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .