**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Role Summary** The Level 2 Video Streaming Engineer provides advanced operational support, troubleshooting, and optimisation of live and on-demand video streaming platforms. The role focuses on resolving complex technical issues escalated from Level 1, ensuring high availability, performance, and quality of video delivery services across enterprise, broadcast, and OTT environments. **Key Roles & Responsibilities** + Provide Level 2 support for live and on-demand video streaming services + Troubleshoot and resolve complex streaming, encoding, delivery, and playback issues + Investigate and resolve incidents escalated from Level 1 support within agreed SLAs + Perform root cause analysis and implement preventative and permanent fixes + Monitor stream health, latency, bitrate, QoS/QoE, and service availability + Support live events, broadcasts, and high-profile streaming sessions + Configure and maintain streaming infrastructure, encoders, players, and CDNs + Assist with onboarding new channels, customers, and streaming workflows + Apply software updates, configuration changes, and patches following change processes + Liaise with vendors, CDN providers, and third-party partners during incidents + Maintain technical documentation, runbooks, and operational procedures + Provide technical guidance and mentoring to Level 1 engineers + Participate in on-call and out-of-hours support rotations **Knowledge Skills & Attributes** + Strong troubleshooting and diagnostic skills under time-sensitive conditions + Solid understanding of video streaming architectures and workflows + Ability to analyse logs, metrics, and network traffic to isolate issues + Calm and methodical approach during live incidents and service degradation + Strong communication skills for technical and non-technical stakeholders + Customer-focused mindset with attention to service quality and viewer experience + Ability to manage multiple concurrent incidents and priorities + Detail-oriented with strong documentation and reporting skills + Willingness to learn emerging streaming technologies and standards **Academic Qualifications & Certifications** + Bachelor’s degree or equivalent experience in: Computer Science, Information Technology, Telecommunications, Broadcast / Media Engineering **Required Experience** + 2–4 years’ experience in video streaming, broadcast engineering, or media operations + Experience supporting live streaming, VOD platforms, or OTT services + Experience working in a NOC, broadcast operations, or managed services environment + Hands-on experience supporting live events and time-critical broadcasts + Familiarity with incident, problem, and change management processes"Technical Expertise"Streaming protocols: HLS, DASH, RTMP, SRT, WebRTC + Video codecs and formats: H.264/AVC, H.265/HEVC, VP9, AV1 + Audio codecs: AAC, MP3, Opus + Encoders and transcoders: FFmpeg, AWS Elemental, Wowza, OBS + CDN technologies and providers Kollective **Workplace type** **:** **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .