Job Description Pay range: $29-32/hour This individual will provide technical support while being in charge of the status of all incidents and requests, reporting to the PC Support Supervisor and the Sr. Manger of IT End User Support. They should proactively identify, research, and resolve technical problems. They will be in charge of configuring laptops for new hires and break-fix, image works stations, inventory of equipment, update tickets, mobility support, and any other duties assigned by the team. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 3+ yrs PC/Desktop support experience Experience troubleshooting Windows 11 Experience identifying and resolving telecom needs (VOIP, AirWatch, Cell phones, Tablets) Prior AV support (hdmi, zoom, teams) Prior experience retrieving/delivering laptops/intaking return devices/ and creating shipping labels Ability to work in a secure datacenter environment