**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Role Summary** Provides operational support for reorganization activities (file share restructuring, rights adjustments) and eDiscovery requests within Windows File Services and NAS environments. Ensures timely execution of approved changes, compliance with governance standards, and accurate documentation. Coordinates with technical teams for execution and collaborates with CSI for process improvements. **Key Roles & Responsibilities** • Execute approved reorganization tasks (e.g., restructuring file shares, updating permissions) following defined runbooks. • Process eDiscovery requests by locating, extracting, and delivering data in compliance with legal and security requirements. • Maintain audit-ready documentation for all activities, including evidence of execution and approvals. • Communicate effectively with stakeholders in German and English for request clarification and status updates. • Coordinate with IN technical teams (Storage and Application) for execution of complex changes. • Identify process improvement opportunities and escalate to CSI team. • Ensure adherence to ITIL processes for Incident, Request, and Change Management. • Validate changes post-implementation and escalate issues as needed. **Knowledge Skills & Attributes** Technical: o Strong understanding of Windows File Services structure and delegated rights. o Familiarity with Active Directory and NAS concepts. o Basic knowledge of CIFS/SMB protocols. Process & Compliance: o ITIL awareness (Incident, Request, Change). o Understanding of compliance and audit requirements. Soft Skills: o Excellent communication skills in German and English. o High attention to detail and ability to work under SLA-driven timelines. o Ability to follow structured processes and escalate effectively. **Academic Qualifications & Certifications** • Bachelor’s degree in IT or equivalent experience. • Mandatory: ITIL v4 Foundation. • Preferred: Knowledge of compliance and audit processes. **Required Experience** • Hands-on experience with file share management and rights administration. • Experience handling legal/eDiscovery requests in enterprise environments **Technical Expertise** • Familiarity with ITSM tools (e.g., ServiceNow). • Proven ability to maintain audit-ready documentation and follow structured workflows. **Workplace type** **:** **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .