Kforce has a client that is looking for a Level 2 Service Desk in Lake Mary, FL. We are seeking a skilled and customer-focused Level 2 Service Desk Technician to provide advanced technical support for up to 850 users in a fast-paced insurance environment. Key Responsibilities: * Provide Level 2 support for desktops, laptops, and peripherals (primarily Dell) * Troubleshoot and resolve issues escalated from Level 1 support * Manage and track incidents and service requests using Jira * Support users with RingCentral VoIP and messaging tools * Assist with Guidewire application issues and user access * Perform software installations, updates, and system configurations * Collaborate with IT teams to escalate and resolve complex issues * Document solutions and contribute to the knowledge base