**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The Level 2 Microsoft Power Platform Engineer provides advanced technical support, administration, and optimisation of Microsoft Power Platform services, including Power Apps, Power Automate, Power BI, and Power Virtual Agents (Copilot Studio). The role is responsible for resolving complex incidents escalated from Level 1, supporting business solutions, and ensuring platform stability, security, and compliance. **Key Responsibilities:** + **Deliver Level 2 support for Power Platform** , resolving escalated incidents and service requests within SLAs and guiding Level 1 teams. + **Troubleshoot and analyze complex issues** across Power Apps, Power Automate, Power BI, connectors, and integrated data sources (Dataverse, SharePoint, SQL, APIs). + **Perform root cause analysis and implement preventative measures** , maintaining technical documentation, runbooks, and knowledge articles. + **Support platform operations** , including environment configuration, deployments, solution packaging, releases, and adherence to governance controls (DLP, security). + **Monitor and optimize platform health** , collaborating with M365, security, and integration teams while assisting citizen developers with best practices. **To thrive in this role, you need to have:** + **Strong expertise in Microsoft Power Platform** , with hands‑on experience in supporting and administering Power Apps (Canvas & Model‑driven), Power Automate, Power BI, Dataverse, connectors, integrations (SharePoint, SQL, Graph, APIs), and environment management. + **Advanced analytical and troubleshooting skills** across applications, data, and integrations, combined with experience in incident, problem, and change management processes in a service desk or managed services environment. + **Excellent communication and stakeholder engagement abilities** , with the capability to support both technical teams and business users; **fluency in English and German is required** . + **Customer‑focused, structured, and proactive working style** , emphasizing clear documentation, knowledge sharing, governance and security (DLP, roles, permissions), monitoring, diagnostics, and continuous automation‑driven improvements. + **3+ years of relevant experience** , ideally supported by certifications such as PL‑200, PL‑100, PL‑400, MS‑900, and foundational knowledge of scripting, Entra ID identity and access management, and Power Platform administration best practices. **Workplace type** **:** **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .