Job Description We are seeking a versatile and tech-savvy Level 2 Help Desk Technician who excels at problem-solving and is eager to engage with both front-line support and backend infrastructure. This role is ideal for someone with strong desktop support skills and a foundational understanding of servers, networking, and basic scripting. Responsibilities include providing Level 2 support for desktops, laptops, printers, and mobile devices; troubleshooting software, operating systems, and hardware across Windows and macOS environments; and assisting with user account administration, permissions, and group policies. The technician will also support basic server operations, escalate advanced tasks as needed, perform light networking duties such as IP troubleshooting and VLAN support, and use or write simple scripts (e.g., PowerShell) to automate tasks and enhance system efficiency. Additionally, the role involves contributing to documentation and collaborating with Level 3 engineers and infrastructure teams on larger IT projects. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 2+ years of experience in a Help Desk or desktop support role • Strong troubleshooting and customer service skills • Working knowledge of Windows Server and basic networking principles • Familiarity with scripting (PowerShell, Bash, or similar) • Awareness of IT best practices, including security, change management, M365 and InTune • Experience with Active Directory, Office 365, or ITSM ticketing tools • Exposure to remote management tools and imaging systems • Certifications such as CompTIA A+, Network+, ITIL, or Microsoft equivalents null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.