Job description / Role Job Type
Full Time Job Location
Oman Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Summary

Job summary:
The leisure concierge agent is responsible for creating unique, engaging, and personalized leisure experiences for hotel guests. Specializing in astronomy, mountain hiking, via ferrata, and other outdoor adventure activities, the agent will curate tailored itineraries and tours, ensuring guests have safe and enjoyable experiences. This role involves extensive knowledge of local natural attractions, outdoor safety, and the ability to provide exceptional guest service.

Key responsibilities: Guest interaction and personalized service:
Welcome and engage guests, ensuring a friendly and professional experience from arrival to departure.
Understand guest preferences and expectations to tailor astronomy tours, mountain hiking, via ferrata adventures, and other leisure activities accordingly.
Provide detailed information about local natural landmarks, trails, stargazing opportunities, and adventure activities.
Offer suggestions on the best times and locations for stargazing and other outdoor activities based on weather and seasonal conditions. Tour and activity coordination:
Plan, organize, and lead astronomy sessions, guided hikes, mountain tours, and via ferrata expeditions.
Collaborate with local tour providers, guides, and adventure specialists to ensure a smooth and safe guest experience.
Ensure all equipment and gear necessary for activities (e.g., telescopes, hiking gear, helmets) are maintained, properly set up, and available for guest use.
Provide thorough safety briefings for all activities, emphasizing proper equipment use and safety procedures. Astronomy and outdoor expertise:
Stay updated on astronomy events (e.g., meteor showers, eclipses) and communicate upcoming celestial phenomena to guests.
Possess expert knowledge of local trails, mountain routes, and via ferrata paths, including difficulty levels and potential risks.
Provide educational insights into local geography and ecosystems during guided tours.
Monitor weather conditions to ensure the safety and comfort of guests during outdoor excursions. Guest safety and risk management:
Conduct risk assessments for all activities, ensuring adherence to safety standards.
Ensure guests are equipped with proper attire and gear for outdoor activities.
Respond promptly to any guest concerns or emergencies that arise during activities, coordinating with hotel staff and local emergency services when necessary. Administrative tasks:
Maintain accurate records of guest bookings, activity schedules, and feedback.
Handle any special requests, bookings, and follow-up on guest inquiries.
Track and manage inventory of equipment and supplies needed for astronomy and outdoor activities.
Assist with marketing efforts by promoting leisure activities to guests during check-in and through digital channels. Qualifications: Previous experience in hospitality, customer service, or tourism, with a focus on outdoor adventure and astronomy. Knowledge of local geography, hiking trails, mountain climbing techniques, and celestial events. Excellent communication and interpersonal skills. Ability to manage time and coordinate multiple activities effectively. Certification in first aid and CPR, with knowledge of wilderness survival and outdoor safety. Physical fitness and ability to guide strenuous activities such as hiking and climbing.

This role is ideal for a passionate individual who loves nature, adventure, and the night sky, and who strives to deliver memorable, high-quality experiences for hotel guests.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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