Reporting to the Ally Recovery Operations Manager, this role is responsible for overseeing the performance and governance of Legal Service Providers (LSPs) and fourth-party attorney firms within Deficiency Recovery. The position will lead a dedicated team and manage all aspects of the Legal Recovery process, including onboarding, training, quality assurance, compliance monitoring, complaint resolution, performance reporting, and business review presentations.
This leader will play a key role in developing and executing strategies to drive cost efficiency, operational effectiveness, and profitability across the LSP network. The position also ensures timely legal filings and performance optimization in alignment with Ally’s recovery objectives.