**Responsibilities:** + Support and optimize legal technology platforms (e.g., e-billing, matter management, document management systems, and contract lifecycle management (CLM)), to drive efficiency, collaboration and departmental alignment. + Serves as a subject matter expert (SME) for Legal Operations tools, supporting configuration, adoption, and optimization. + Support system and process adoption through training, documentation, and ongoing user support. + Support and optimize outside counsel billing and vendor invoicing processes, ensuring compliance with billing guidelines, policies, and controls. + Act as a liaison between Legal, Finance, and external suppliers on financial matters related to legal spend. + Assist in efforts to improve current processes, identify new processes, technology system enhancements and shared best practices that improve overall Legal operational effectiveness. + Execute operational initiatives aligned with Legal Operations strategy and departmental priorities. + Support department planning by tracking and reporting on key department metrics, business analysis and industry benchmarking. + Provide data-driven insights and recommendations to Legal Operations leadership and Legal department stakeholders. + Ensure data accuracy and integrity across Legal systems and reports. + Manage supplier onboarding, performance monitoring, and coordination with Procurement and Accounts Payable. + Collaborate closely with Legal, Finance, HR, IT, and business partners to support effective operations and alignment with enterprise processes. **Knowledge, Skills, and Abilities:** + Strong knowledge of legal operations functions, including legal technology, spend management, knowledge management, and process improvement. + Demonstrated ability to manage multiple priorities independently in a fast-paced environment. + Strong analytical, organizational, problem-solving skills and project management skills. + Ability to communicate clearly and effectively with legal team members, business partners, and suppliers. + High level of professionalism, discretion, and integrity when handling confidential, sensitive, and privileged information. + Advanced knowledge of Excel, including pivot tables, vlookup, and conditional formatting. + Knowledge of reporting and analytical tools, including Qlik, Power BI, and Smartsheet a plus. **Education and Experience** + Bachelor’s degree or equivalent combination of education and experience required. + Minimum of 5 years of relevant experience in a legal operations, legal department administration, law firm operations, or a related legal or operational role. + experience working with legal technology platforms (e-billing, matter management (Passport), document management (iManage), contract lifecycle management) and managing legal spend strongly preferred.