The Reynolds and Reynolds Company is seeking a Legal Intake Administrative Associate to serve as the first point of contact for all incoming legal complaints and inquiries. This highly visible role is essential in triaging sensitive matters, maintaining neutrality, and ensuring timely routing to the appropriate internal departments or legal counsel. The position safeguards attorney-client privilege, supports the legal department’s responsiveness, and promotes consistency in investigative processes.

Key Responsibilities
- Receive, log, and triage incoming complaints, including reports of harassment, discrimination, and retaliation.
- Conduct impartial intake interviews and collect preliminary information without providing legal advice.
- Route matters to the appropriate internal teams (e.g., Payroll, Benefits) or escalate to Employment Counsel when warranted.
- Maintain a centralized intake log with timely follow-up and accurate documentation.
- Assist in developing and maintaining standardized investigation workflows, templates, and intake forms.
- Support litigation hold processes and help track ongoing investigations or legal matters.
- Act as a liaison between the legal department and internal stakeholders, ensuring clear communication and strict confidentiality.