At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of the Global Litigation and Investigations Team, the Legal Analyst – Team Leader will lead a team of Legal Operations Specialists and provide dedicated operations support to the Global Legal Order Processing Center of Excellence.

Job Description:

Lead, coach, and manage assigned Legal Operations Specialists

Drive productivity, quality, timeliness, and SLA adherence

Conduct quality checks and provide structured, actionable feedback

Support onboarding, training, and continuous development

Escalate complex legal matters appropriately to Legal Advisory

Ensure compliance with U.S. and applicable global laws and internal procedures

Partner with Legal Advisory and key stakeholders to identify delivery gaps and solutions

Own and manage SRU-wide projects and initiatives, including end-to-end delivery tracking

Act as a PMO focal point for special litigation projects

Support the design and build of operational dashboards

Review data collection, curation, analysis, and trend identification to support leadership decision-making

Translate data insights into clear, actionable recommendations

Support process re-engineering and continuous improvement initiatives

Develop structured training materials, schedules, and execution plans for SRU  

Minimum Qualifications:

Bachelors in Law degree or other degree and 2-3 years operations experience

Strong people management skills such as coaching, communication and performance management

Able to demonstrate strong colleague centric understanding and build strong relationships with others on a global team

Able to deliver results in accordance with business goals and objectives

Sense of urgency, ability to discern critical matters

Strong computer skills with Advanced MS Suite proficiency (e.g., pivot tables, advanced formulas, automation where feasible)

Able to work independently and a team player

Strong written and oral communication skills with executive-level reporting skills

Meticulous attention to detail, able to analyze and problem solve

Able to quickly train on, navigate, and extract information from a variety of databases and information platforms

Able to work productively in a fast-paced environment with shifting priorities

Excellent organization and time management skills

Able to maintain confidentiality of sensitive information

Demonstrated experience in project management/PMO-type work

Ability to independently drive initiatives from concept through execution

Comfortable operating as both a people leader and hands-on contributor in a fast-paced environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid or onsite arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.