Job Title: LOA Case Manager

Job Description

The DLS Case Manager is responsible for providing case management for all types of leave of absence and disability life events. This role involves serving as a single point of contact for employees throughout an entire leave of absence or disability event, ensuring a connected and trusted case management experience.

Responsibilities

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.Serve as a point of contact for 150-200 assigned employees, providing holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with relevant laws and benefit plans.Leverage duration guidelines, best practice tools, and resources to support oversight of a leave event as appropriate.Critically assess and adjust the case management plan to meet an employee’s changing needs.Address and respond to sensitive situations and troubleshoot issues to remove barriers during or after a leave event.Ensure effective communication during employee-impacting issues and facilitate a smooth return to work for employees.Educate managers and business partners on employee concerns and needs before and after leave.Communicate regular updates to employees and stakeholders both verbally and in writing.Ensure compliance with standard work, federal/state regulations, and company policy.Maintain system records to ensure accurate and timely documentation.Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments as appropriate.

Essential Skills

1+ years of experience as a case manager using case management systems.Experience reviewing cases for eligibility and determining appropriate benefits.2+ years of experience in Human Resources or customer service in a leave and/or disability field.Proficiency in Microsoft Office: Word, Excel, Access, Outlook, and PowerPoint.Strong customer service focus with a high standard.Excellent verbal and written communication skills.Excellent organizational and time management skills.Adaptability and flexibility to changes in scope of work.Strong technical skills and computer aptitude.Ability to prioritize, manage, and complete work with tight deadlines.

Additional Skills & Qualifications

Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA.Experience working with confidential information.Experience providing case management services for a large, multi-state employer.Experience providing guidance on leave of absence, disability plans, accommodations, human resources, benefits, or employee matters.

Work Environment

This position is remote, requiring candidates to have a dedicated work-from-home setup in accordance with the virtual work-from-home policy.

Job Type & Location

This is a Contract position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 29, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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