12 month FTC, Maternity Cover Location: UK Remote About Swissport We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience. In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents. The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company. "Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers. “Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation. "Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation. These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver. Swissport Global Academy is a cornerstone of Swissport’s ambitious strategy to become the premier global leader in aviation ground handling and related services. With over 60,000 employees in 50 countries, the Academy’s mission is to drive learning excellence, career development, and operational efficiency through innovative learning technologies. The Academy focuses on leveraging modern tools such as immersive learning, AI-driven personalization, and data analytics to create a dynamic and scalable learning ecosystem. This ensures that Swissport employees are equipped with the skills and knowledge necessary to deliver world-class services, improve safety, and enhance operational outcomes in a fast-evolving industry. The Global Academy also plays a crucial role in fostering a continuous learning culture that supports Swissport’s global expansion, operational agility, and commitment to safety excellence. Job Summary: The Learning Technology Specialist is responsible for advancing Swissport’s learning environment into a modern system that supports operational excellence and compliance across all regions. This role is integral to Swissport’s Global Academy, driving the adoption of mobile and compliance-focused technologies to create a safe, efficient, and engaging learning experience. As Swissport transitions from Totara LMS to Dayforce LMS, we are seeking a Learning Technology Specialist (maternity cover) to ensure operational continuity and compliance during this critical period. This fixed-term role will focus on essential operational and project-support tasks, including daily LMS administration, content management, and support for the Dayforce rollout. The post holder will work closely with colleagues in the Academy, Group IT, and regional LMS administrators to maintain business continuity, safeguard compliance, and contribute to a smooth system transition. Job Responsibilities: LMS Administration & Support Daily administration of Totara (until decommissioning) and Dayforce (during rollout). Monitor HRIS sync/imports, error logs, and scheduled tasks. Manage user accounts, assignments, and permissions. Deliver compliance reporting and audit support. Content Management Upload, test, and troubleshoot SCORM packages. Maintain and update compliance-critical training content. Conduct Q&A testing for new learning content. Dayforce LMS Implementation Support Act as a project team member for the Dayforce rollout. Support knowledge transfer from Totara (reporting, data, user experience). Ensure alignment of non-technical training content within Dayforce. Support & Coordination Respond to support tickets and end-user queries. Communicate updates, outages, and changes to stakeholders. Liaise with regional LMS administrators and training leads. Qualifications and Competencies: Degree or equivalent professional experience in learning technology, business informatics, or related field. Proven experience in LMS administration (Totara, Dayforce, Dayforce LMS, eLoomi, or similar systems). Knowledge of SCORM & xAPI content management and compliance reporting. Experience supporting system implementations or transitions. Solid project management skills, with a track record of delivering technology solutions that enhance learner engagement and operational efficiency. Strong problem-solving and troubleshooting skills. Clear and effective communicator, with the ability to liaise across teams and stakeholders. Proficiency in English required; other languages (German, French, Spanish) an advantage. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.