We are looking for a dynamic, organized self-starter to be the subject matter expert, responsible for learning and development (L&D). The Last Mile Learning Program Manager will play a vital role in advancing Amazon’s unique culture and enabling the success of our Amazon XL last mile logistics operations. The role is designed to PM training for our new and existing partners - you will provide customer obsession in both the onboarding experience and the continuous education by providing the knowledge our partners need to be successful.

This role interacts with Amazonian and partners sourced from different backgrounds and levels, so strong communication skills plus the ability to influence and convey complex issues into simple learning solutions is essential. You will be the face of the learning journey and work in partnership with in-country teams and specialists to evolve learning material to business needs that make our new entrepreneurs and Amazonians successful. This is a key role in the Last Mile program with lots of visibility.

This role can be based in one of our corporate offices or delivery stations across Spain/EU but requires flexibility to travel to accommodate business need - up to 50% in peak onboarding periods.


Key job responsibilities
Strategic Planning – Define and execute a training strategy and program to ensure that customers and stakeholders have the adequate knowledge and resources to be successful.

Effective Management – Own end-to-end management of the learning program; conduct needs analysis, design, develop, implement and evaluate training.

Partner Management – own and drive relationship management with program teams, key stakeholders and SMEs to deliver information in an organized curriculum on an ongoing basis.

Effectively identify gaps in training and prioritize development of training materials.

Develop and implement metrics that measure learning outcomes.

Drive continuous improvement into existing processes, operations and learning interventions.

Facilitate training programs using skillful application of adult learning theory.

Draw upon a wide variety of techniques to ensure engagement, knowledge transfer, skill development and efficient, fun learning.Support our business development team by presenting our overall Last Mile program in front of groups, large and small, including a strong ability to answer complex questions on the fly.