Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new job opportunity as our Learning Programs Coordinator in our Multi-Award-Winning Choice University. Choice University is a team that provides education to Choice Franchisees and their hotel staff as well as Choice contact center partner associates using a variety of facilitation formats-including in-person, virtual live workshops and webinars, one-on-one training sessions, videos, eLessons, and/or job aids. As a key member of Choice University, you will help drive key business metrics including guest service (LTR), Choice brands, programs, and systems, revenue generation, profitability, and proven hotel operational procedures for hotels.
Are you detail-oriented, highly organized, eager to learn, and passionate about driving results in a fast-paced learning environment? Do you thrive in collaborative teams and have a knack for juggling multiple priorities with precision and professionalism?
We invite you to apply today for our Learning Programs Coordinator role at Choice University! #MakeItYourChoice.
Your Responsibilities
Tracking, compliance, billing, and communication of tuition-based programs, and handling related ChoiceU hotel inquiries. Recommend efficiencies and ways to drive profitability (either through revenue or cost savings) across our revenue-driving programs
Assist with tracking and development/completion of learning updates for videos, e-learning modules, and other resources for all content maintenance efforts
Support other training development needs across the team, as available
Your Experience, Skills & Competencies
Bachelor’s Degree from a four-year college or university, or equivalent experience in Education, Instructional Design, Business, or related field
At least three years of related work experience in business, learning, or performance consulting
Demonstrated ability to organize your own tasks and execute established work processes
Excellent skills in tracking and maintaining monthly files for proper and accurate billing of customers
Strong attention to detail, especially in reviewing numerical/financial information
Understanding and application of adult learning principles
Understanding of and ability to perform all phases of the instructional design process
Demonstrated ability to balance multiple projects and conflicting priorities to drive results in a fast paced, deadline driven environment
Understanding of how to work in a matrix-style team and collaborate across multiple teams within the department
Strong propensity and drive for self-development
Excellent written and verbal communication, listening, problem solving and presentation skills
Excellent skills in writing, editing and proofreading for clarity, accuracy and conciseness.
Experience with and understanding of the hospitality industry preferred, not necessary
Some experience with various e-learning, video, and virtual instructor-led learning software (such as Articulate Storyline, Vyond, Camtasia) and ability and desire to learn new learning software packages that enhance the learning process
MS Office skills (Word, PowerPoint, Excel)
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
Strongly Preferred
Certification through Association for Talent Development (ATD) or SHRM certification
Other ATD certification
Understanding of how to work in a matrix-style team and collaborate across multiple teams within the department
Your Team
This is an individual contributor role that will report to the Director, Learning Experiences and Engagement. You will collaborate with cross-functional departments on a regular basis.
Your Work Location
As our Learning Programs Coordinator, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.
Salary Range
The salary range for this position is $64,494 - $80,000 annually.
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
*** PLEASE NOTE: This role is not eligible for sponsorship ***
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverageLeave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observanceFinancial benefits for retirement and health savingsEmployee recognition programsDiscounts at Choice hotels worldwideAbout Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice’s Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice’s Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver