What we're looking for

We are seeking an experienced and dynamic professional to lead training initiatives focused on operational excellence in the short-term rental industry. This role involves consulting with and delivering comprehensive training to franchise partners on best practices in guest and owner experience, property management software, and day-to-day operational processes. By providing partners with the right tools and strategies, you'll help ensure consistency, quality, and scalable growth across our network.

The ideal candidate has a proven background in building and facilitating in-person training, excellent communication and facilitation skills, and hands-on experience in the short-term rental space, particularly in working with guests, owners, and property management platforms.

This is a hybrid position that will require you to be in our office in NW Portland for training sessions and at other times as needed. Candidates must be in located in the greater Portland, OR area.

What you'll do

Facilitate in-person training sessions for franchise partners at our North Campus in Portland, OR. Collaborate with Partner Success Managers and Support Teams to plan and execute training events both on-campus and in-market. Deliver engaging training sessions—both in-person and virtual—on key operational topics including property management best practices, housekeeping, maintenance, reservations, onboarding, property standards, and property management systems (Guesty and Streamline). Track learner completion progress using our Learning Management System (LMS). Communicate and coordinate training schedules to ensure seamless travel and provide exceptional learning events. Assist in developing and updating training materials such as presentations, guides, and handouts to accommodate various learning styles. Partner with subject matter experts and L&D teams to keep training content aligned with current standards and operational practices. Stay current on industry trends and regulatory changes and integrate relevant updates into training programs. Consult with franchises who are both savvy to the industry and new on Casago standards and best practices of the industry. Maintain organized training records and documentation for compliance and performance tracking. Gather and evaluate learner feedback to recommend process or content improvements that enhance training effectiveness. Other duties, as assigned. Travel required for 25-50% of the time

Skills you'll need

Minimum of 5 years of experience in the short-term rental industry. Demonstrated success delivering training across various modalities (in-person, virtual, one-on-one, group). Reliable transportation required Reliable internet connection, must meet a minimum of 50 mbps

Compensation

$68600 - $89200 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.

What you’ll get

Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Flex Time Off / Vacation & Sick Time Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.