**Job Overview:** The Business Technology Training Manager plays a pivotal role in empowering North American Commercial Banking (NACB) personnel with the knowledge and skills required to navigate BMO’s Commercial Lending Systems. This role leads the development, planning and execution of a blended learning strategy designed to deliver a best-in-class training experience. As a Subject Matter Expert (SME), the Training Manager ensure that learning solutions are aligned with business objective and continuously evolve to meet the needs of our teams. **Key Responsibilities:** + Lead multiple training strategy initiatives across BMO’s Commercial Lending Systems, varying in size and complexity + Schedule and coordinate training sessions, communications and learning asset updates + Develop and maintain interactive eLearning modules based on deep Commercial Lending System expertise + Facilitate live virtual training session to enhance Commercial Lending System proficient across NACB personnel + Coach and mentor training participants, track progress and incorporate feedback into continuous improvement efforts + Identify areas requiring supplemental training and share best practices to streamline learning approaches + Provide real-time support during training sessions, including chat-based troubleshooting in MS Teams + Ensure all learning content posted to NACB websites is current and relevant + Collaborate with Change Management and SMEs to align training initiatives with broader business strategies + Review and refine learning assets to support the implementation of comprehensive training plans + Deliver timely, accurate, and efficient execution of all training-related tasks **Qualifications / Job Requirements:** **Education & Experience** + 2-5 years of experience in Learning & Development, with hands-on knowledge of Commercial Lending Systems + 1-3 years of experience managing competing priorities in fast-paced environments + In-depth knowledge of Commercial Banking underwriting, portfolio management, product, policies and regulations + Adult Learning accreditation preferred **Technical Skills** + Expert-level proficiency in Microsoft Office Suite, especially Excel (for reporting) and PowerPoint (for presentations) + Strong experience with Articulate 30, including content layout and eLearning development + Proven ability to design, develop and maintain interactive learning assets and eLearning modules + Ability to troubleshoot and resolve issues within Commercial Lending Systems, adhering to policies and process guidelines **Core Competencies** + Exceptional verbal and written communication skills + Expert facilitation and presentation abilities for virtual training sessions + Analytical and problem-solving mindset with attention to detail + Ability to influence and collaborate across teams and functions + Skilled in mentoring and coaching junior Training Analysts + Ability to work independently with minimal supervision + Experience translating technical and business requirements into clear, engaging learning content **Salary:** $74,000.00 - $138,000.00 **Pay Type:** Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards **About Us** At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.