Learning Manager – BPO International

Location open to: Germany, China: Guangzhou or Shanghai, Korea, Japan, Singapore, India and Thailand

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We're looking for a BPO Learning Manager who will be responsible for the strategic oversight, design, and execution of training initiatives across Hyatt’s international Business Process Outsourcing (BPO) partners. This role ensures customer‑facing colleagues are equipped with the skills, knowledge, and tools required to consistently meet Hyatt service standards and deliver exceptional guest experiences.

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Working closely with Hyatt’s global and regional stakeholders, the BPO Learning Manager ensures alignment, consistency, and high‑quality learning experiences across all BPO locations, while embedding Hyatt’s core values in everything we do.What you'll do:

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Lead and oversee training strategy and delivery across Hyatt’s global BPO partners to ensure consistent service excellenceDesign, implement, and continuously improve onboarding, certification, and recertification programsDevelop engaging learning programs covering soft skills, systems, processes, and sales capabilitiesPartner with Hyatt stakeholders and BPO leadership to identify skill gaps and align training to business needsMeasure training effectiveness using performance data and drive continuous improvementEmbed Hyatt’s values into all learning content and learning experiencesProvide on‑site training support to BPO partners as business needs requireLearning Manager – BPO International

Location open to: Germany, China: Guangzhou or Shanghai, Korea, Japan, Singapore, India and Thailand

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

We're looking for a BPO Learning Manager who will be responsible for the strategic oversight, design, and execution of training initiatives across Hyatt’s international Business Process Outsourcing (BPO) partners. This role ensures customer‑facing colleagues are equipped with the skills, knowledge, and tools required to consistently meet Hyatt service standards and deliver exceptional guest experiences.

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Working closely with Hyatt’s global and regional stakeholders, the BPO Learning Manager ensures alignment, consistency, and high‑quality learning experiences across all BPO locations, while embedding Hyatt’s core values in everything we do.What you'll do:

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Lead and oversee training strategy and delivery across Hyatt’s global BPO partners to ensure consistent service excellenceDesign, implement, and continuously improve onboarding, certification, and recertification programsDevelop engaging learning programs covering soft skills, systems, processes, and sales capabilitiesPartner with Hyatt stakeholders and BPO leadership to identify skill gaps and align training to business needsMeasure training effectiveness using performance data and drive continuous improvementEmbed Hyatt’s values into all learning content and learning experiencesProvide on‑site training support to BPO partners as business needs requireQualifications:

Experience:

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Minimum 2 years’ experience in a contact center environment, with exposure to learning, training, and operations.Experience supporting customer‑facing teams in a service‑driven environment is essential.

Education:

Bachelor’s Degree preferred

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Certifications related to Learning Development, e‑learning, instructional design, or training delivery.

Computer Skills:

Require 5 years experience with general Microsoft Office (Word, Excel, and PowerPoint) applications - intermediate to advanced proficiency preferred.

Minimum 6 months experience with the Hyatt reservation system (Reserve) is preferred.

Strong intuitive sense of new technology and can efficiently leverage resources to learn is preferred.

Exposure to photo/image editing and/or video editing applications is preferred.

Exposure to social media applications, Articulate Storyline or Microsoft Project Management is preferred.

What You’ll Bring:

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Exemplary communication skills (oral, written, and listening)Strong analytical and problem‑solving skills with exceptional attention to detailExcellent time management, event coordination, and prioritization skillsConfident presentation and facilitation abilitiesCollaborative team player who works effectively across diverse teams and cultures

Qualifications:

Experience:

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Minimum 2 years’ experience in a contact center environment, with exposure to learning, training, and operations.Experience supporting customer‑facing teams in a service‑driven environment is essential.

Education:

Bachelor’s Degree preferred

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Certifications related to Learning Development, e‑learning, instructional design, or training delivery.

Computer Skills:

Require 5 years experience with general Microsoft Office (Word, Excel, and PowerPoint) applications - intermediate to advanced proficiency preferred.

Minimum 6 months experience with the Hyatt reservation system (Reserve) is preferred.

Strong intuitive sense of new technology and can efficiently leverage resources to learn is preferred.

Exposure to photo/image editing and/or video editing applications is preferred.

Exposure to social media applications, Articulate Storyline or Microsoft Project Management is preferred.

What You’ll Bring:

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Exemplary communication skills (oral, written, and listening)Strong analytical and problem‑solving skills with exceptional attention to detailExcellent time management, event coordination, and prioritization skillsConfident presentation and facilitation abilitiesCollaborative team player who works effectively across diverse teams and cultures