As the Learning Manager, you will lead the Learning Development function to ensure the department operates efficiently and in alignment with Hyatt International’s Corporate Strategies, brand standards, and service culture. Your role is essential in fostering a high‑performance environment that meets the expectations of employees, guests, and owners.

Key Responsibilities

1. Learning Development Leadership

Develop, implement, and maintain the hotel’s annual Learning Development plan.Ensure all training programs reflect Hyatt’s brand values, service philosophy, and operational standards.Drive a culture of continuous learning and professional growth across all departments.

2. Training Delivery Facilitation

Conduct engaging training sessions, workshops, and orientation programs for all levels of employees.Support departmental trainers and ensure consistency in training quality and content.Evaluate training effectiveness and adjust programs based on performance needs.

3. Talent Development Performance Support

Identify skill gaps and collaborate with department heads to create targeted development plans.Support succession planning and career development initiatives.Promote Hyatt’s learning platforms and encourage employee participation.

4. Compliance Standards

Ensure all mandatory training (e.g., safety, brand standards, compliance) is completed on time.Maintain accurate training records and reports in accordance with Hyatt guidelines.Uphold confidentiality and professionalism in all employee development matters.

5. Employee Engagement Culture Building

Champion Hyatt’s purpose, values, and culture through learning initiatives.Support engagement programs that enhance teamwork, communication, and service excellence.Act as a role model for Hyatt’s commitment to colleague well‑being and growth.

As the Learning Manager, you will lead the Learning Development function to ensure the department operates efficiently and in alignment with Hyatt International’s Corporate Strategies, brand standards, and service culture. Your role is essential in fostering a high‑performance environment that meets the expectations of employees, guests, and owners.

Key Responsibilities

1. Learning Development Leadership

Develop, implement, and maintain the hotel’s annual Learning Development plan.Ensure all training programs reflect Hyatt’s brand values, service philosophy, and operational standards.Drive a culture of continuous learning and professional growth across all departments.

2. Training Delivery Facilitation

Conduct engaging training sessions, workshops, and orientation programs for all levels of employees.Support departmental trainers and ensure consistency in training quality and content.Evaluate training effectiveness and adjust programs based on performance needs.

3. Talent Development Performance Support

Identify skill gaps and collaborate with department heads to create targeted development plans.Support succession planning and career development initiatives.Promote Hyatt’s learning platforms and encourage employee participation.

4. Compliance Standards

Ensure all mandatory training (e.g., safety, brand standards, compliance) is completed on time.Maintain accurate training records and reports in accordance with Hyatt guidelines.Uphold confidentiality and professionalism in all employee development matters.

5. Employee Engagement Culture Building

Champion Hyatt’s purpose, values, and culture through learning initiatives.Support engagement programs that enhance teamwork, communication, and service excellence.Act as a role model for Hyatt’s commitment to colleague well‑being and growth.

Bachelor’s degree in Human Resources, Education, Hospitality Management, or related field.Previous experience in Learning Development, ideally within the hospitality industry.Strong facilitation, communication, and interpersonal skills.Ability to build relationships across all levels of the organization.High level of organization, creativity, and initiative.Proficiency in learning technologies and digital training tools is an advantage.Bachelor’s degree in Human Resources, Education, Hospitality Management, or related field.Previous experience in Learning Development, ideally within the hospitality industry.Strong facilitation, communication, and interpersonal skills.Ability to build relationships across all levels of the organization.High level of organization, creativity, and initiative.Proficiency in learning technologies and digital training tools is an advantage.