Learning Manager
Service Corporation International (SCI)
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The Learning Manager is responsible for the instructional design and program management of sales training initiatives, supporting our revenue-generating teams. This role focuses on designing, delivering, and enhancing learning solutions that directly impact sales performance. A strong understanding of sales strategy and experience in a sales environment is essential. The ideal candidate will be a strategic partner to business leaders and bring deep expertise in adult learning, sales enablement, and performance improvement.Primary Responsibilities
Partner closely with Sale and Operations leaders to understand business goals, challenges, and opportunities that can be addressed through learning and development.Lead the development and continuous improvement of sales training programs, including onboarding, product knowledge, selling skills, customer engagement, and value-based selling.Design and deliver effective learning experiences using a variety of modalities such as instructor-led training, virtual classroom, eLearning, performance support tools, and on-the-job reinforcement.Leverage sales metrics, learner feedback, and business outcomes to measure training effectiveness and improve learning impact.Manage the full training lifecycle using the A.D.D.I.E. model, ensuring alignment with business needs, timelines, and budgets.Oversee content development efforts and lead a team of instructional designers and facilitators to execute high-quality training solutions.Stay current on trends in sales enablement, adult learning, and instructional technology to recommend and implement best-in-class practices.Build strong relationships with senior sales leadership, enabling collaboration and alignment on training priorities.Develop communication strategies and stakeholder presentations that reinforce the value and ROI of sales training programs.Serve as a learning advisor and project manager for sales-focused learning initiatives, ensuring alignment with corporate strategy and field execution.Minimum Requirements
Education:
Bachelor’s degree in education, instructional design, business, marketing, or a related field. Equivalent experience will be considered.Experience:
Minimum of five (5) years in corporate learning and development with a specific focus on sales training and performance improvement.At least three (3) years managing learning or enablement projects with cross-functional teams.Experience in a sales role or in supporting a sales organization strongly preferred.Knowledge, Skills & Abilities:
Deep understanding of sales process, value selling, and customer relationship managementStrong instructional design skills and knowledge of adult learning theoryExcellent facilitation, presentation, and communication skillsStrong business acumen and stakeholder engagementAdvanced project management skills and the ability to manage competing prioritiesProficient in Microsoft Office Suite; familiarity with Learning Management Systems (LMS) and CRM systems like Salesforce is a plusPostal Code: 77019Category (Portal Searching): Human ResourcesJob Location: US-TX - Houston
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