Work where everymomentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe Learning Management System Specialist will be responsible for ensuring an optimal Learning Management Systems LMS experience for all users by partnering with customers to plan launch and manage educational offerings The LMS Specialist will play a key role in supporting the success and functionality of the system by offering best in class tier one support and overall maintenance of the LMS Responsibilities include but are not limited tomiddot Provide tier one technical support through the regular and ongoing monitoring of the internal ticketing systemmiddot Manage and prioritize and provide immediate resolution to all Problem tickets assisting and supporting courseclassassignment builds as neededmiddot Recognize diagnose troubleshoot and resolve issues related to the build configuration andor infrastructure in the LMSmiddot Make recommendations on future improvements to standard work content management workflow processes and user experiencemiddot Utilize identified issue resolution process to report and work through system issues with designated LMS vendormiddot Perform regular maintenance protocols based on standard work to ensure the LMS is organized courses are updated and content is relevantmiddot Work with SMEs and Clinical Educators on yearly assignments ensuring courses are reviewed assignments recalibrated and student groups reflect current demographic datamiddot Participate in system wide initiatives to create job code standardization categories and job families to streamline the creation of student groupsmiddot Develop educational activities resource guides and other tools using adult learning principles to improve user experience with LMSmiddot Educate employees and leadership about LMS through training quick reference guides and email communicationsWork where everymomentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe Learning Management System Specialist will be responsible for ensuring an optimal Learning Management Systems LMS experience for all users by partnering with customers to plan launch and manage educational offerings The LMS Specialist will play a key role in supporting the success and functionality of the system by offering best in class tier one support and overall maintenance of the LMS Responsibilities include but are not limited tomiddot Provide tier one technical support through the regular and ongoing monitoring of the internal ticketing systemmiddot Manage and prioritize and provide immediate resolution to all Problem tickets assisting and supporting courseclassassignment builds as neededmiddot Recognize diagnose troubleshoot and resolve issues related to the build configuration andor infrastructure in the LMSmiddot Make recommendations on future improvements to standard work content management workflow processes and user experiencemiddot Utilize identified issue resolution process to report and work through system issues with designated LMS vendormiddot Perform regular maintenance protocols based on standard work to ensure the LMS is organized courses are updated and content is relevantmiddot Work with SMEs and Clinical Educators on yearly assignments ensuring courses are reviewed assignments recalibrated and student groups reflect current demographic datamiddot Participate in system wide initiatives to create job code standardization categories and job families to streamline the creation of student groupsmiddot Develop educational activities resource guides and other tools using adult learning principles to improve user experience with LMSmiddot Educate employees and leadership about LMS through training quick reference guides and email communicationsEducationmiddot Bachelorrsquos Degree requiredExperiencemiddot years of experience as a learning management system administrator including authoring publishing and reporting or in learning technology or information technologymiddot Proven skilled use of virtual learning and meeting platforms Microsoft Office SharePoint and Learning Management SystemsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot Bachelorrsquos Degree requiredExperiencemiddot years of experience as a learning management system administrator including authoring publishing and reporting or in learning technology or information technologymiddot Proven skilled use of virtual learning and meeting platforms Microsoft Office SharePoint and Learning Management SystemsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment