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As a Learning Lead III in Consumer and Community Banking, you will execute JPMorganChase Learning strategies by creating engaging learning experiences for new hire and tenured employees across a variety of topics including systems, process, compliance, sales, emergent skills, and others, which involves assessing learner attitudes, identifying knowledge gaps, and defining measurable learning objectives. You will apply critical and creative thinking to design and develop learning experiences in various modalities applying your best consultation and collaboration skills as you partner with project sponsors, subject matter experts, Learning Relationship Managers, and others. Your primary responsibilities will include identifying learning gaps/needs, determining learning modality, developing learning solutions, supporting program and solution implementation, addressing learner feedback, measuring learning results and impact, and reporting out on your program successes.

Job Responsibilities

Consults and conducts needs analyses to determine root cause of performance gaps, and recommends learning solutionsDesigns learning solutions consistent with adult learning theory, JPMC Learning design principles, and modern delivery methods that effectively achieve learning objectives; works with clients, project sponsors, subject matter experts, and others to develop prescribed learning while ensuring and managing timely implementation of learning solutionsIdentifies and defines learning program measurement strategies including behavior change and impact to business results, and evaluates the effectiveness and impact of learning solutions, including learner reaction and knowledge gainMaintains and conducts evergreen review of existing learning content; oversees ongoing program improvements and transformationsRemains current with the latest learning trends, training innovations, and product offerings; serves as consultant among peers and shares best practices, while mentoring more junior members of the learning teamContributes to the development of the line of business/Financial Skills Academy learning strategy and annual training planWorks on multiple learning projects that may require complex design, advanced development techniques, advanced project management, and may be delivered to larger, more senior audiences

Required Qualifications, Capabilities, and Skills

Bachelor's degree or equivalent in business, financial services, HR, L&D, education, or similar5+ years of experience performing learning instructional design, development, analysis, and related tasks, and managing large, complex learning projectsProven consulting, negotiating, and influencing skills as well as effective verbal and written communication skillsStrong interpersonal, relationship, presentation, and meeting management skillsSelf-directed, initiative-taking and ability to work independentlyOrganized, able to prioritize work, able to balance multiple competing prioritiesStrong working knowledge of Microsoft Office suite and Experience using learning authoring tools like Captivate and Storyline 

Preferred Qualifications, Capabilities, and Skills

Master’s degree in education, instructional design, or MBADeep knowledge, understanding and experience working in a product organizationAbility to lead and execute large learning strategies using Agile methodologies