Description At Amazon Health Services, we're revolutionizing healthcare delivery through innovative learning solutions that enable our teams to provide exceptional care. As part of this mission, the Learning Innovation & Quality Standards (LInQS) team serves as the quality and innovation center of excellence, establishing standards that enable business scalability through cost-effective frameworks and technology innovations. We're seeking a Learning Experience Designer - Quality Standards & Governance Lead who will serve as the architect of learning excellence across AHS. This senior role combines deep instructional design expertise with technical learning platform knowledge to establish enterprise-wide quality frameworks, govern LMS architecture, and drive technology innovation initiatives. As the Quality Standards & Governance Lead, you'll be the cornerstone of our learning infrastructure—establishing content conventions, development protocols, and excellence frameworks that enable our organization to scale learning capabilities without proportional increases in headcount. This role is perfect for someone who thrives at the intersection of instructional design excellence, learning technology innovation, and organizational governance. You'll work at a strategic level, influencing how 7,100 AHS employees learn and grow while building the frameworks that enable subject matter experts and training teams across the organization to create quality content independently. Key job responsibilities Establish and maintain enterprise-wide content standards, development conventions, and quality frameworks that enable consistent, scalable learning experiences across all AHS business lines · Design and implement quality audit frameworks with clear assessment criteria, conducting comprehensive audits across all L&D initiatives · Design information architecture achieving 90% content findability scores, making learning resources easily discoverable across the organization · Lead xAPI implementation strategy to capture detailed learning interaction data for evidence-based optimization and real-time learning effectiveness visibility · Evaluate emerging learning technologies and AI-powered solutions, providing strategic recommendations and implementation roadmaps · Design and implement learning path intelligence with dynamic personalization and real-time progress tracking · Develop comprehensive toolkits including templates, guidelines, and AI-assisted development tools that enable learning and development to create consistent quality content · Coach and mentor L&D team members, training teams, and SMEs on instructional design best practices and quality standards · Build internal lessons, frameworks, and tools for organizational and enterprise utilization · Partner with Technical Writing team on information architecture and documentation standards, and collaborate with LNSS on LMS visual standards and quality check standards Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field - 4+ years of Amazon experience, or experience in problem solving and delivering results - Experience working in healthcare environment - Experience with virtualization (Hypervisors, VMware, Xen), or experience in any Bigdata architecture and experience demonstrating software engineering skills in a previous intership, work experience, coding competitions, or publications - Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage - Experience or certifications in API design, cloud architecture/deployment, service-oriented architecture, mobile development, performance optimization, databases design and related fields - Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred - Experience with one or more analytics visualization tools (e.g., Excel, Tableau, QuickSight, MicroStrategy, PowerBI) - Knowledge of mobile and web design patterns and accessibility standards - Experience in instructional design with a software technology company - Experience in communicating technical concepts to a non-technical audience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually