This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking for a role where your writing supports every employee’s success? As an L&D Writer at Spectrum, you’ll craft clear, actionable documentation that empowers call center representatives to excel from day one. Your expertise will directly influence the speed and effectiveness of our training, ensuring every team member has the tools to thrive and deliver outstanding results.

How You’ll Make an Impact

Collaborate with project managers, business analysts and subject matter experts to produce accurate communication and process documentation for call center and back-office representativesDevelop and curate engaging content for new hire training, initiatives and team meetings to accelerate speed to competencyDesign and enhance visually appealing, user-friendly content that aligns with workflow and supports task completionConduct peer reviews and copy edits to maintain high accuracy standards and ensure a consistent voice across all platformsAct as the final reviewer of learning content, gathering and incorporating usability feedback from internal stakeholders and learners to refine materialsProactively update content to address new issues or changes, ensuring all materials remain relevant and accurateManage incident requests from end users, resolving content issues and implementing enhancements within the project ticketing systemAdhere to Customer Operations L&D standards, design principles and role responsibilities to promote consistency and quality across training assets

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree or equivalent experience

Experience

2+ years of call center or operations experience in a leadership capacity

Skills

Mastery of the English language, writing standards and attention to detailClear and straightforward verbal and written communicationUnderstanding of customer service principles and call center operationsFluent in terminology for call centers supporting Internet, Video and Mobile productsAbility to anticipate end user needs and collaborate to extract and develop contentAbility to provide and receive constructive feedback to enhance content qualitySkill in simplifying complex processes for easy understandingProblem-solving abilities to address content gaps and improve documentationAbility to prioritize, organize and deliver multiple assignments to meet deadlinesProficiency with Microsoft Office SuiteParticipate effectively on virtual teams and accommodate time zone differencesNavigate changing timelines and incomplete source documentation with flexibility and adaptability

Preferred Qualifications

Experience

2+ years of technical writing, process documentation or corporate communications

Skills

Web development skills including JavaScript, HTML and CSSDemonstrated portfolio of published content, articles or relevant material
HTR363 2026-73238 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 28217

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.