Position Information Functional TitleLearning & Development Specialist II - Operations Trainer Recruitment Category TypeStandard Functional CategoryUtility Services GradeGS.15 FLSA StatusExempt Requisition Number26-0063 Number of Vacancies1 Job LevelNon-Management Job CodeN/A Job Description Summary Organization NameUtility Services Learning & Development Reports toSection Manager, Production Training Full or Part TimeFull Time If Part Time how many hours per week Regular or TemporaryRegular Position End Date (if temporary) Work Schedule Monday – Friday 7:30 am – 4:00 pm Position LocationLaurel Position Summary Information General Summary The Learning and Development Specialist IIis a business partner for the Production or Utility Services Team in developing employees and improving team performance. This Specialist is an internal consultant focused on business team developmental and knowledge transfer initiatives. Essential Functions + Performs developmental needs assessments (business unit, team) and translates outcomes to solution-based program development + Supports the Production or Utility Services Team with all Team knowledge transfer functions + Evaluates operational issues and, where applicable, recommends developmental solutions and upon approval acts on implementing the solutions + Designs and implements learning and development programs and sessions including testing and evaluation procedures + Conducts knowledge and skill-based development sessions + Coordinates the skill development/knowledge component of knowledge-based and skill-based pay programs + Assists with legacy knowledge transfer initiatives + Assists with learning and development of the Production or Utility Services Team business units’ competencies + Accesses the portfolio of development solutions to ensure the appropriate applications are deployed, including, but not limited to classroom, e-learning, and guided learning + Works with WSSC Water business teams’ subject matter experts to define learning and skill needs that support Production or Utility Services processes that integrate with and relate to the other team’s business processes + Partners with Production or Utility Services business sections staff in ensuring effective and efficient delivery of programs and sessions + Facilitates/leads Production and/or Utility Services Team’s new employee orientation sessions + Lead or participate on Annual Action/Department Action Item teams/sub teams and other special projects + Drives a vehicle to conduct WSSC Water business Other Functions Performs other related duties as assigned Work Environment And Physical Demands Business casual office setting Required Knowledge, Skills, And Abilities *Demonstrated knowledge of: + current best practices in learning, organization development, and performance improvement + instructional design and adult learning concepts + employee development related to knowledge transfer *Demonstrated ability in: + internal consulting + large group presentation + performing needs assessments and translating to developmental programs + instructional design including curriculum design + managing vendors and evaluating their performance against contracted requirements + coaching and counseling employees on functional developmental needs and optimal solutions to those needs + communication at all organizational levels + working cooperatively with peers and supervisors in a team-based environment + effective problem-solving and decision-making + use of standard office automation software and learning management systems Minimum Education, Experience Requirements + Bachelor’s degree and 3+ years’ experience as a learning, training and development, technical training or organizational development professional OR + High School diploma (or equivalent) and 7+ years’ experience as a learning, training and development, technical training or organizational development professional Additional Requirements + Possession of a valid driver’s license, with no more than 4 points, and the ability to obtain and maintain a WSSC Water driver’s permit within 90 days of hire or transfer + Demonstrated experience in design and delivery of training and education + Completion of the WSSC Water Financial Disclosure Statement within 30 days of employment and annually thereafter Preferences + Certification as a Certified Professional in Learning and Performance ( CPLP ) + Master’s degree in Education, Instructional Design, Organizational Development + Certified in recognized learning model/program(s) Salary$96,038 - $163,523 Posting Detail Information EEO Statement AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission. Close Date10/20/2025 Open Until FilledNo Special Instructions to Applicants Additional Information All applicants selected will be subject to drug screening and a background check/verification. Supplemental Questions Required fields are indicated with an asterisk (*). + * Do you have a valid driver's license with no more than 4 points and with no restrictions (except eyeglasses/contact lenses)? + Yes + No + * Will you, now or in the future, require sponsorship for employment visa status? + Yes + No + Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran? + Yes + No Applicant Documents Required Documents + Resume Optional Documents + Cover Letter/Letter of Application