Learning & Development Officer - Commercial Human Resources Tacoma, Washington Portland, Oregon Vancouver, Washington Spokane, Washington Sacramento, California Irvine, California Salem, Oregon **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of ourassociates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better. **About the Role:** The Learning and Development Officer is responsible for designing, developing, and delivering impactful learning experiences across a variety of formats, including instructor-led, virtual, and self-paced modalities. Thisparticular roleis dedicated to supporting the Commercial division, with a focus on training initiatives for Commercial Lending and related business lines. The Officer collaborates closely with Subject Matter Experts (SMEs) to create and coordinate learning content that meets the evolving needs of Commercial audiences. Responsibilities include applying instructional design methodologies, managing content through its full lifecycle, and evaluating program effectiveness. The role also contributes to enterprise learning initiatives and may mentor peers within the L&D team. Areas of expertise for this position may include commercial credit, lending products, relationship management, regulatory compliance, and systems training (e.g.,nCino). + Facilitate learning and development programs with a focus on Commercial Banking audiences. + Design and deliver e-learning, virtual, and instructor-led training using a variety of tools, platforms, and equipment. + Develop and enhance learning materials such as facilitator guides, participant workbooks, job aids, and assessments. + Apply instructional design methodologies and collaborate with Subject Matter Experts (SMEs) to assess and address learning needs specific to Commercial roles. + Support and contribute to learning and development projects and strategic initiatives across the organization. + Utilize the Learning Management System (LMS) to schedule sessions, manage content, and track participation and completion. + Ensure training content remains accurate and up to date with current policies, procedures, systems, and regulatory requirements relevant to Commercial Banking. + Stay informed on learning and development trends, with an emphasis on practical application, learner engagement, and emerging technologies. + Demonstrate compliance with all company policies and completerequiredtraining. + Maintain awareness of applicable regulations and internal policies. + Coach, mentor, or train others and serve as a subject matter expert in assigned content areas. + Actively model and promote the company’s culture and values in all interactions. + Take initiative and serve as a positive role model for peers and learners. + Perform other duties as assigned. **About** **You:** + Bachelor’s degree or equivalent experience/certification, required. + Demonstrated knowledge of Commercial Lending concepts, processes, and systems. + Experience in learning and development, instructional design, or a related field. + Experience with e-learning authoring tools, virtual design and delivery software, and Learning Management Systems. + Strong interpersonal skills with the ability to effectively engage stakeholders across all levels of the organization, including Commercial Banking leadership and subject matter experts. + Excellent written and verbal communication skills, with the ability to translate complex Commercial concepts into accessible learning content. + Proven ability to manage multiple projects and priorities in a fast-paced, business-driven environment. + Proficiency in instructional design methodologies (e.g., ADDIE, SAM, Rapid), with experience applying them to Commercial Banking training needs. + Skilledin virtual design and delivery platforms (e.g.,WebEx, Microsoft Teams). + Experience with e-learning authoring tools (e.g., Articulate 360) to create engaging, scalable content. + Proficient in using Learning Management Systems (LMS), Microsoft Office suite, and project management tools to support training operations. + Effective facilitation skills for classroom, webinar, and virtual learning events, with a focus on Commercial Banking topics such as lending, credit, and relationship management. + Ability to adapt quickly and deliver high-quality learning experiences in a customer-focused, results-oriented Commercial environment. **Job** **Travel:** Occasional **Job Location(s):** Ability to work fully onsite at posted location(s). Tacoma, WA Spokane, WA Vancouver, WA Irvine, CA Sacramento, CA Salem, OR Portland, OR **Our** **Benefits:** We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $80,000 - $110,000, and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. **Our Commitment to** **Diversity** **:** Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: [email protected] . **To Staffing and Recruiting Agencies:** Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.