POSITION SUMMARY:
The Learning & Development (L&D) Facilitator is responsible for delivering engaging and effective training sessions to employees across the organization. This role focuses on facilitating learning programs that support employee onboarding, skill development, and organizational culture. The facilitator ensures a positive learning experience and encourages active participation, while maintaining consistency in content delivery. The pay range for this role is $20-$24 per hour.
ESSENTIAL FUNCTIONS:
· Deliver scheduled training sessions in-person and/or virtually.
· Create a welcoming and inclusive learning environment that encourages active participation.
· Present content clearly and consistently, following standardized curriculum and guidelines.
· Prepare training spaces, materials, and technology prior to each session.
· Manage attendance records and ensure accurate documentation of training completion.
· Respond to learner questions and provide clarification during sessions.
· Direct learners to appropriate resources or contacts for follow-up support.
· Communicate session feedback or learner concerns to the Learning and Development team.
· Maintain professionalism and represent the organization’s values during all training interactions.
· Support training needs across departments and shifts, including evenings or weekends as needed.
· ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
· Minimum Degree Required: High School Diploma or Equivalent
· Preferred Degree: 2-year degree in human resources, teaching, business administration, or another related field.
· Certificate(s) or License(s): Possess a valid state driver’s license.
· Years of experience: 1–2 years of experience in training facilitation, public speaking, or customer service.
KNOWLEDGE, SKILLS, AND ABILITY:
· Excellent verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Proficient in Microsoft Office Suite or related software.
· Excellent organizational skills and attention to detail.
· Ability to prioritize tasks.
· Ability to work independently.
TRAVEL REQUIREMENTS:
· Drive to other properties as needed.
PHYSICAL REQUIREMENTS:
Computer Work ☒ Regularly ☐ Occasionally ☐ Seldom / Never
Walking ☒ Regularly ☐ Occasionally ☐ Seldom / Never
Sitting ☒ Regularly ☐ Occasionally ☐ Seldom / Never
Standing ☒ Regularly ☐ Occasionally ☐ Seldom / Never
Lifting up to 50 lbs. ☐ Regularly ☐ Occasionally ☒ Seldom / Never
Additional Physical Requirements:
WORK ENVIRONMENT:
☒ Office ☒ Retail / Store ☒ Restaurant / Resort
☒ Distribution Center ☒ Manufacturing / Plant ☐ Other: _________________
INDEPENDENT JUDGEMENT:
☒ Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.
☐ Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
☐ Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
☐ Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
☐ Develops strategic direction, goals, plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires high degree of independent judgment and problem solving of complex problems.
MANAGEMENT LEVEL:
☒ Hourly
☐ Individual Contributor
☐ Supervisor
☐ Manager
☐ Sr Manager
☐ Director
☐ Sr Director
☐ Executive
How many direct reports will this role have? None.
Is this role typically ☒ full-time, ☐ part-time, or ☐ both?
Will this role need email access? ☒ Yes ☐ No
Is this role able to work remote? ☐ Frequently ☐ Occasionally ☐ Rarely ☒ Never
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.