As a Learning and Development Coordinator at Hilton, you will play a key role in creating a culture and environment where Team Members can learn, grow, and thrive. Learning & Development is about more than training—it’s about fostering a culture of CARE (Culture, Accountability, Respect, Excellence) across the organization. You will partner with departments to support their development objectives, ensure Hilton’s service standards are upheld, and drive initiatives that enhance Team Member engagement and performance.

What will I be doing?

 

As a Learning and Development Coordinator, you will:

Deliver high-quality training programs that empower Team Members to grow and succeed while supporting Hilton’s service excellence standards.

Coordinate and administer vocational qualifications and other formal learning initiatives.

Implement Hilton’s in-house training plans while fostering a culture of CARE, ensuring that every learning experience reflects Hilton’s values.

Identify training and development needs across departments in collaboration with Line Managers, Heads of Department, HR, and Learning & Development leadership.

Assist departments in achieving their learning objectives and conduct monthly reviews to monitor progress.

Prepare, organize, and deliver in-house training sessions, including Recruitment & Selection, Discipline & Grievance, and other essential learning programs.

Ensure new Team Members complete all mandatory departmental and legal training.

Facilitate monthly meetings with departmental trainers to ensure training needs are being met and to reinforce a culture of learning, collaboration, and CARE.

What are we looking for?

 

Embody Hilton’s values and foster a culture of CARE in all interactions and learning initiatives.

Demonstrate strong knowledge of modern learning and development tools and techniques.

Exhibit excellent communication, presentation, and interpersonal skills.

Be proactive, flexible, and able to collaborate across multiple departments.

Support Team Members in achieving personal and professional growth while maintaining Hilton’s standards of service excellence.

Be proficient in common business software (e.g., Microsoft Word, PowerPoint) and learning management systems.

Relevant qualifications in HR, Training, or Learning & Development (e.g., CIPD) and hospitality experience.

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!